Refund Policy

We offer refunds, within 30 days, of the lab work if not already ordered. We offer refunds, within 30 days, of any guidance calls not already booked.

We do not offer refunds for the lab tests once ordered, as this is a direct cost to us and once you take the tests, and our lab partner processes them, you will get your lab results. (Please note once you purchase, lab work is typically ordered within 2 business days, and once ordered, cannot be refunded).

We offer exchanges within 30 days of purchase to switch, upgrade, or downgrade to another protocol (or to use toward a retreat) minus any costs of lab work or booked guidance calls.

Refunds for guidance calls, including Functional Lab Review, Purpose Guidance, and Nutrition Guidance are not refundable once the call has been booked.

When you purchase the lab tests (the Foundation Protocol and/or the Longevity Protocol), you agree that there are no refunds for the lab work and processing (at a direct cost of $1800). Within 30 days of purchase, you may request a refund of your purchase amount less a $1800 lab work and processing fee.

If you made a mistake ordering, you may cancel your purchase for a full refund provided that your sample has not been sent to you. Once sent to you, we cannot accept lab tests back as a return for safety reasons.

All Guidance Calls are not refundable once the call has been booked whether or not it has taken place, including but not limited to, the Purpose Guidance, Functional Lab Review, Nutrition Coaching, or Guidance Calls included as part of your Purpose, Longevity, or Foundation Protocol memberships.

You agree that once you have booked a guidance call we cannot refund it as it is a direct cost to us.


RETREATS CANCELLATION AND CHANGES POLICY
To receive a full refund on our standard retreats, guests must cancel within 48 hours of booking, and the cancellation must occur at least 90 days before check-in (time and date shown in the confirmation email). 

If guests cancel 90 or more days before check-in but not within 48 hours of booking, the guest will receive a 70% refund. 
All cancellations made within 90 days of check-in are not subject to refund.

Once checked-in all payments received for bookings and services are non-transferrable, non-creditable, and non-refundable with no exceptions.

We highly suggest travel insurance to protect you against unforeseen circumstances. Reve Health is not responsible for your travel insurance.

To receive a full refund on any special offer retreats, guests must cancel within 48 hours of booking (time and date shown in the confirmation email). After 48 hours have lapsed from the time of booking, retreats are not fully refundable. See above for refund specifics.

In the event Reve Health cancels or postpones the retreat you booked, you will receive a credit voucher for your booking and services with no expiration date.

Reve Health cannot make any exceptions to this payments, cancellation, and changes policy even if the cancellation or change is due to illness or medical issues; family or personal matters; revocation, cancellation, or expiration of your visa; travel bans; deportation; any laws, regulations, orders, or policies concerning immigration and refugee status that may impact your ability to travel; change in your immigration status; scheduling conflicts; travel delays; a force majeure event (including, but not limited to, an act of God, war, terrorist activity, labor dispute, civil unrest, utility outage, pandemic etc.); or any other reason whatsoever.