Refund Policy

We do not offer refunds once your lab work has been ordered. You agree to these terms upon becoming a member. If your labwork has been ordered but you have not had your onboarding call, we will do a partial refund minus the lab fees and a processing fee. Once your onboarding call has taken place we do not offer any refund since our team will already be compiling your report and setting up your personalized experience. There are no exceptions to this.

If you made a mistake ordering, or you changed your mind prior to ordering labwork you may cancel your purchase within 72 hours for a refund minus processing fees.

We do not offer refunds or partial refunds for the maintenance plan once you have had your call.

We consider exchanges of services on a case by case basis for members who are unable to complete labs within the protocol timeframe. The exchange would be an equivalent with our health coaching guidance calls.

RETREATS CANCELLATION AND CHANGES POLICY
To receive a full refund on our standard retreats, guests must cancel within 48 hours of booking, and the cancellation must occur at least 90 days before check-in (time and date shown in the confirmation email). 

If guests cancel 90 or more days before check-in but not within 48 hours of booking, the guest will receive a 70% refund. 
All cancellations made within 90 days of check-in are not subject to refund.

Once checked-in all payments received for bookings and services are non-transferrable, non-creditable, and non-refundable with no exceptions.

We highly suggest travel insurance to protect you against unforeseen circumstances. Reve Health is not responsible for your travel insurance.

To receive a full refund on any special offer retreats, guests must cancel within 48 hours of booking (time and date shown in the confirmation email). After 48 hours have lapsed from the time of booking, retreats are not fully refundable. See above for refund specifics.

In the event Reve Health cancels or postpones the retreat you booked, you will receive a credit voucher for your booking and services with no expiration date.

Reve Health cannot make any exceptions to this payments, cancellation, and changes policy even if the cancellation or change is due to illness or medical issues; family or personal matters; revocation, cancellation, or expiration of your visa; travel bans; deportation; any laws, regulations, orders, or policies concerning immigration and refugee status that may impact your ability to travel; change in your immigration status; scheduling conflicts; travel delays; a force majeure event (including, but not limited to, an act of God, war, terrorist activity, labor dispute, civil unrest, utility outage, pandemic etc.); or any other reason whatsoever.